Summary
Monir Al Taher
An experienced Customer Relations/Customer Service Executive with over 5 years of expertise in the hospitality/customer service industry. I have built an excellent reputation for problem resolution and enhancing customer satisfaction, showcasing organizational skills and dependability. I am recognized for successfully managing multiple priorities with a positive attitude and am always willing to take on added responsibilities to meet team goals.
- Amman
- +962790178286
- monir@al-taher.com
Skills
- Creative solutions
- Sales experience
- Deadline-oriented
- Logistics Management
- Asset Management
- Sales operation
- Sales team training
- Product Knowledge
Work History
Luxury Yacht Sales and Charter Specialist
2023-11 - 2024-08
Balthazar Yachting, Dubai
- Demonstrated excellent attention to detail by accurately maintaining client records in company database systems.
- Streamlined booking process for higher efficiency and improved client experience.
- Assisted in the preparation of comprehensive financial reports detailing revenue performance metrics within specified timeframes.
- Provided exceptional customer service through timely responses to inquiries and proactive problem-solving efforts.
- Organized events for high-end companies such as: Christian Dior, Rolls Royce, Ferrari, Xiaomi.
CRM Specialist/Digital Transformation
2022-07 - 2023-10
Arada Developments, Sharjah
- Led the implementation of Salesforce and orchestrated migration from Microsoft Dynamics 365.
- Automated 80% of manual workflows, resulting in significant time savings.
- Oversaw two projects consisting of 12 buildings each, focusing on Student Accommodation and residential buildings.
- Contributed to digital transformation initiatives, enhancing operational efficiency and speed-to-market capabilities.
Lifestyle Manager
2022-02 - 2022-07
Quintessentially, Dubai
- Conducted competitive research and implemented ticketing support and phone systems.
- Coached and developed team for continuous growth.
- Resolved issues through dynamic communication skills.
Cluster Communications and Reservations Agent
2018-02 - 2020-12
Four Seasons Hotels and Resorts, Amman - Dubai
- Managed high call volume with exceptional attention to detail, reducing booking errors and cancellations.
- Provided outstanding customer service by addressing client inquiries professionally and courteously.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products.
Education
BBA: Restaurant And Food Services Management
2018-01 - 2020-04
LTUC Hospitality, Amman, Jordan
Bachelor of Arts: Audio Engineering
2017-01 - 2018-04
SAE Institute, Amman, Jordan